Head of AI/ML
Head of AI (Internal)
UserTesting · SaaS / UX Research & Customer Experience Technology · 500-1000 employees · 📍 Edinburgh, Scotland, United Kingdom
UserTesting is hiring its first dedicated internal AI leader to systematically embed AI across enterprise operations, likely in response to competitive pressure in the UX research platform market.
AI Maturity
building
Reports To
CTO
Why Role Exists
New position
Company Stage
scale-up
Source
linkedin
Key Responsibilities
- Define and drive the internal AI strategy across business functions
- Identify and prioritize AI use cases to improve operational efficiency and productivity
- Champion AI tooling adoption, governance, and change management across teams
- Partner with engineering, product, and operations to deploy AI solutions
- Build internal AI literacy and establish best practices company-wide
Requirements
- Proven experience leading internal AI or automation transformation programs
- Ability to translate AI capabilities into tangible business outcomes
- Strong stakeholder management and cross-functional leadership skills
Signals
- ⚠ No salary disclosed — limits candidate quality at senior level
- ⚠ Sparse job description with no detail on scope, team, or budget
- ⚠ Edinburgh location may limit executive talent pool for a global mandate
- ✓ Newly created role signals genuine organizational investment in internal AI
- ✓ UserTesting operates in a space where AI can meaningfully accelerate product and operations
- ✓ Head-level title suggests meaningful seniority and internal influence