Director of AI
Senior Director, AI Engineering
WEX · Financial Services / Payments Technology · 5000+ employees · 📍 Maine, United States
WEX is hiring a Senior Director to lead the AI-native transformation of its service operations—deploying autonomous agents, LLMs, and predictive tooling across a 60-person global engineering org to automate and elevate call center and implementation functions.
AI Maturity
building
Reports To
CTO
Why Role Exists
Transformation
Company Stage
public
Source
linkedin
Key Responsibilities
- Lead digital transformation of service applications via Agentic AI, LLMs, and generative AI tooling
- Design and deploy autonomous agents for real-time call center support, policy drafting, and predictive customer service
- Oversee Salesforce platform governance and AI-specific platform architecture at enterprise scale
- Manage and upskill 4 global engineering teams (~60 people) with focus on AI/digital literacy
- Translate service organization needs (call center, implementation) into technical requirements and SDLC practices
- Prepare executive and board-level materials on AI-driven service strategy
- Partner with analytics teams to forecast service trends and model architectural impact
Requirements
- Proven leadership of large engineering organizations (50+ people) in enterprise environments
- Hands-on expertise in Agentic AI, LLM deployment, and autonomous agent architecture
- Experience with Salesforce platform governance at scale
- Familiarity with federal banking regulations and security compliance
- Track record of driving AI/digital transformation in service or operations contexts
- Modern SDLC practices including CI/CD and AI model testing
Signals
- ⚠ No salary range disclosed
- ⚠ Job description truncated mid-sentence in qualifications section
- ⚠ Duplicate posting reappeared within days of prior listing—potential role instability or urgency-driven re-post
- ✓ Clear board-level mandate with exec narrative responsibilities
- ✓ Concrete team already in place (60 people across 4 teams—no greenfield ambiguity)
- ✓ Well-defined transformation scope: call center + implementation + AI agents + Salesforce
- ✓ Public company with enterprise-scale resources and compliance infrastructure
- ✓ Explicit AI platform and governance ownership signals real budget and authority
Company History
Role was posted as recently as 2026-05-30 with near-identical framing—this is likely a re-post of an unfilled position, suggesting either difficulty finding the right candidate or a recently rescoped/restarted search. Executives should probe on why the role has not been filled.