Head of AI/ML
Head of AI Transformation (Customer-Facing)
Asana · Enterprise SaaS / Work Management · 1500-2500 employees · 📍 United States
Asana is hiring a senior AI leader to own the customer-facing side of AI adoption — translating the platform's AI capabilities into measurable enterprise value, at a moment when AI-native workflow management is a core competitive differentiator.
AI Maturity
scaling
Why Role Exists
Transformation
Company Stage
public
Source
linkedin
Key Responsibilities
- Drive AI adoption and value realization for enterprise customers across the Asana platform
- Embed AI capabilities into customer success, onboarding, and value delivery motions
- Define and lead customer AI transformation programs at scale
- Partner with Product, Sales, and Customer Success to align AI roadmap with enterprise client needs
- Serve as an external-facing AI thought leader and executive sponsor with key accounts
Requirements
- Proven experience leading AI transformation initiatives in enterprise or B2B SaaS contexts
- Deep understanding of how enterprise clients adopt and extract value from AI-powered platforms
- Executive presence and ability to influence C-suite stakeholders internally and externally
Signals
- ⚠ No salary range disclosed — may signal either internal leveling ambiguity or a test-the-market approach
- ⚠ Job description is thin — limited detail on team structure, reporting line, or success metrics
- ⚠ Same posting reappearing suggests the role may be difficult to fill or scope has shifted
- ✓ Asana is a public company with real enterprise AI product investments to operationalize
- ✓ Customer-facing AI transformation is a high-priority, board-visible initiative across enterprise SaaS
- ✓ Role sits at the intersection of AI, GTM, and enterprise value — high strategic leverage
- ✓ Recurring posting suggests committed headcount and genuine organizational intent
Company History
This role was posted at least once before (May 2026 history entry matches current posting exactly), suggesting either the original search stalled, the scope was redefined, or a previous candidate did not progress — warrants diligence on what changed.