Head of AI/ML
Head of AI Transformation (Customer-Facing)
Asana · Enterprise SaaS / Work Management · 1500-2000 employees · 📍 New York, NY
Asana is hiring a senior AI leader to drive customer-facing AI transformation, embedding AI capabilities into how enterprise clients adopt and extract value from the platform.
AI Maturity
scaling
Why Role Exists
New position
Company Stage
public
Source
linkedin
Key Responsibilities
- Lead AI transformation strategy for Asana's customer success and enterprise GTM motion
- Advise C-suite customers on integrating AI into their work management workflows
- Partner with product, sales, and CS teams to operationalize AI adoption at scale
- Build frameworks and playbooks for AI-enabled customer outcomes
- Act as an executive thought leader and spokesperson on AI for enterprise clients
Requirements
- Deep expertise in enterprise AI strategy and deployment
- Proven experience advising or leading customer-facing digital or AI transformation programs
- Executive-level communication and relationship management skills
Signals
- ⚠ No salary range disclosed
- ⚠ Minimal job description provided — scope and reporting line unclear
- ⚠ No previous postings from this employer to benchmark against
- ⚠ Title ambiguity: 'Head of Customer AI Transformation' is non-standard and may reflect an evolving mandate
- ✓ Asana is a public company with established revenue and enterprise customer base
- ✓ AI investment is core to Asana's current product roadmap (Asana Intelligence)
- ✓ New York location signals proximity to large enterprise and financial sector customers
- ✓ Customer AI Transformation is a high-priority GTM motion across enterprise SaaS in 2024-2025