AI maturity
advanced
Director of AI
Director, Technical Solutions (Big Data/AI)
Databricks · Data & AI Platform / Cloud Software · 📍 Bengaluru, India
Databricks is hiring a seasoned engineering leader to build and run its India-based Data & AI support engineering hub, owning 24x7 customer production reliability across EMEA and APJ time zones.
Reports to
CTO
Company stage
scale-up
Source
greenhouse
Key responsibilities
- Lead and grow India-based team of Data & AI support specialists covering EMEA and APJ business hours
- Drive customer production workload reliability — performance optimization, resiliency, stabilization on new features
- Engage strategically with top enterprise customers on Data & AI strategy alongside field engineering and sales
- Partner with product engineering to improve platform supportability based on frontline signals
- Coordinate with global regional teams to ensure seamless 24x7 support coverage
Requirements
- 6+ years as a manager of managers (people leadership)
- 18+ years in IT with strong software engineering background specializing in Data Engineering
- Experience leading large teams of 100+ in engineering, technical support, or consulting
- Hands-on production-scale experience in Big Data (Spark, Hadoop, Kafka) and/or ML/Cloud platforms
Signals
- ⚠ No salary or compensation range disclosed
- ⚠ Job description appears truncated — requirements list cuts off mid-sentence
- ⚠ Onsite Bengaluru requirement may limit senior candidate pool
- ✓ Databricks is a high-growth, pre-IPO company with strong AI market position
- ✓ Clear mandate: regional site leader with defined global reporting structure
- ✓ Large team already exists (100+), not a build-from-scratch role
- ✓ Direct customer impact at production scale with enterprise accounts
- ✓ Cross-functional influence with product engineering teams