Head of AI/ML
Head of Internal AI / VP AI Strategy & Operations
UserTesting · UX Research / Customer Experience SaaS · 500-1000 employees · 📍 United States
UserTesting's first dedicated internal AI leader, tasked with building the enterprise-wide operating system that translates AI strategy into measurable business impact across all functions.
AI Maturity
building
Reports To
CEO
Why Role Exists
New position
Company Stage
scale-up
Source
linkedin
Key Responsibilities
- Define and evolve UserTesting's internal AI strategy aligned to company priorities and long-term growth
- Establish annual AI roadmap in partnership with executive and functional leaders, prioritizing investments and tradeoffs
- Lead enterprise AI governance including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council
- Drive progress of the internal AI portfolio, tracking measurable business impact (efficiency, quality, cost, decision speed)
- Translate AI capabilities into operating model changes including workflows, roles, and processes
- Manage enterprise AI investment and allocate resources across tools, partners, and internal development
- Lead and deploy a small technical team to build solutions for high-priority cross-functional AI initiatives
- Provide regular updates to executive leadership and contribute to Board-level AI strategy discussions
Requirements
- 5+ years of experience in enterprise AI strategy, operations, or program leadership
- Proven ability to align senior stakeholders and lead cross-functional AI initiatives at scale
- Experience with AI governance frameworks, risk management, and enterprise tool evaluation
- Ability to translate AI capabilities into business and operating model outcomes
Signals
- ⚠ No salary or compensation range disclosed
- ⚠ Requirements section appears truncated in the raw posting, limiting full visibility into qualifications
- ⚠ Small technical team to lead suggests limited organizational resources relative to broad mandate
- ⚠ Role scope is very wide (strategy + governance + execution + technical delivery) for a single leader
- ✓ Explicit Board-level mandate and visibility
- ✓ First-mover role — greenfield opportunity to define AI strategy from scratch
- ✓ AI Governance Council already referenced, suggesting some organizational buy-in
- ✓ Trusted by 75 of the Fortune 100 — strong commercial credibility and scale
- ✓ Company's core product is AI-powered, creating strategic alignment between internal and external AI ambitions
Company History
This appears to be a repost of the same role first listed on 2026-05-30, suggesting the initial search did not close quickly — possible that the role is proving difficult to fill or requirements have been refined. Worth probing in conversations whether a hire was made and exited, or whether the search is still in early stages.