AI maturity
scaling
Head of AI/ML
Head of AI
1&1 · 📍 Karlsruhe, Karlsruhe (Kreis), DE
Lead AI strategy and execution for 1&1's customer management division, operationalizing AI across retention, upsell, and service touchpoints at scale for 16M+ customer contracts.
Company stage
enterprise
Source
adzuna
Signals
- ⚠ no reporting line stated
- ✓ massive customer base (16M+ contracts) provides rich AI training ground
- ✓ active 5G + fiber infrastructure signals serious tech investment
Company history
Prior 'Lead AI Manager' posting in June 2026 targeting the same customer-base AI scope suggests the team is actively building out AI talent, not just filling one seat.
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