AI maturity
scaling
Head of AI/ML
Head of AI Customer Experience
Citi · 📍 New York New York United States
Greenfield product leadership role to define and deliver Citi's AI-first 'One Citi' customer experience strategy across engagement, lending, rewards, and servicing at global scale.
Company stage
public
Source
freehire
Signals
- ⚠ no reporting line stated
- ⚠ vague/undefined scope — role description truncated, full mandate unclear
- ✓ true greenfield mandate at a top-tier global bank
- ✓ cross-functional authority spanning product, tech, data, and design
Company history
Citi is on a broad AI hiring surge across engineering, agentic AI, and now customer-facing product leadership, signaling a firm-wide AI transformation at scale.
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