AI maturity
building
Chief AI Officer
Head of AI (Internal)
UserTesting · SaaS / UX Research & Customer Experience · 📍 London, England, United Kingdom
UserTesting is hiring its first dedicated internal AI leader to drive enterprise-wide AI adoption and productivity transformation across the organisation.
Company stage
public
Source
linkedin
Key responsibilities
- Define and lead internal AI strategy across business functions
- Identify and implement AI tools and workflows to improve operational efficiency
- Champion AI adoption and change management organisation-wide
- Build and govern AI use-case pipeline, prioritisation, and delivery
- Partner with IT, Engineering, and business unit leaders to deploy AI solutions
Requirements
- Proven experience leading AI/automation transformation programmes
- Ability to operate cross-functionally at senior stakeholder level
- Hands-on knowledge of enterprise AI tools and LLM-based solutions
Signals
- ⚠ No salary range disclosed
- ⚠ Minimal job description detail provided — scope and seniority hard to assess
- ⚠ No previous postings from this employer to benchmark against
- ⚠ 'Internal AI' framing may limit strategic scope compared to a true CAIO mandate
- ✓ UserTesting is a public company with resources to invest in AI infrastructure
- ✓ No prior AI leader suggests this is a greenfield opportunity with significant influence
- ✓ London posting signals international/EMEA strategic importance
- ✓ AI transformation in UX/research platforms is a high-growth area