AI maturity
advanced
VP of Artificial IntelligenceRemote
VP AI Value Delivery
SymphonyAI · Retail Tech / Enterprise AI · 📍 New York, NY
SymphonyAI needs a global P&L-oriented operator to transform CINDE AI deployments into validated, measurable profit outcomes for retail and CPG clients — building the function from near-scratch across US, EMEA, and APAC.
Company stage
scale-up
Source
linkedin
Key responsibilities
- Own end-to-end global delivery of CINDE platform across pricing, promotions, assortment, and customer analytics
- Build and lead a global AI Value Delivery organization including Delivery Directors, Value Architects, AI Leads, and Embedded Analysts
- Define and standardize delivery playbooks for Grocery, C-Store, and Wholesale Co-op verticals
- Drive client adoption by embedding CINDE into merchant/category workflows and establishing governance protocols
- Lead executive relationships and own QBRs, value validation sessions, and strategic reviews with C-suite stakeholders
- Partner with Sales to structure outcome-based contracts tied to validated profit milestones and support ARR expansion
- Translate client insights into product roadmap priorities in partnership with Product, Engineering, and Data Science
Requirements
- Deep experience in retail or CPG merchandising operations (pricing, promotions, assortment)
- Proven track record leading enterprise AI or SaaS delivery/implementation at scale
- Experience managing global, cross-functional teams and building delivery organizations
- Executive-level client relationship management and QBR ownership
- Ability to translate AI outputs into measurable financial business outcomes
- Commercial acumen including outcome-based contract structuring and ARR growth
Signals
- ⚠ No salary or compensation range disclosed
- ⚠ Extremely broad scope with no stated budget or headcount authorization clarity
- ⚠ Reports-to chain not identified — unclear where this role sits in the org hierarchy
- ⚠ Success metrics for FY2026 are aspirational but lack concrete baselines, suggesting the function is nascent
- ✓ Clear product-market fit with named platform (CINDE) already in client deployments
- ✓ Role is a new organizational build — significant scope and upside for the right leader
- ✓ Explicit mandate tied to commercial outcomes (ARR, retention, expansion) — not a cost center role
- ✓ Multi-vertical focus (Grocery, C-Store, Wholesale) signals diverse client portfolio
- ✓ Global scale mandate across US, EMEA, APAC indicates serious investment intent
- ✓ Outcome-based contract structure signals mature AI monetization model