Compensation
$266k-$375k
Director of AIRemote
VP / Director of Customer Success (AI Deployment)
OpenAI · Artificial Intelligence / Foundation Models · 📍 San Francisco
Build and scale OpenAI's global AI Deployment Management org — the operational engine ensuring enterprises successfully adopt and expand OpenAI products in real-world workflows.
AI maturity
advanced
Reports to
CTO
Company stage
scale-up
Source
ashby
Key responsibilities
- Define and execute the global AI Deployment Management strategy aligned with OpenAI's enterprise growth objectives
- Lead, mentor, and scale second-line managers across Builder ADM (Codex), Core ADM (platform adoption), and Pilot ADM (early-stage deployments)
- Drive operational excellence and governance models ensuring customer adoption, operationalization, and expansion of OpenAI technologies
- Build scalable systems, frameworks, and processes to support rapid global enterprise growth
- Partner cross-functionally with Customer Success, Technical Success, Post-Training, and Go-to-Market teams to deliver unified customer experience
- Oversee technical and operational execution of deployments across the full customer lifecycle
Requirements
- Proven track record leading large-scale, global customer success or deployment management organizations
- Experience managing second-line managers and multidisciplinary teams
- Deep understanding of enterprise AI adoption, implementation, and operationalization at scale
- Ability to define and execute organizational strategy in a fast-growing, complex environment
- Strong cross-functional stakeholder management and executive communication skills
Signals
- ⚠ Job description appears truncated — full responsibilities list cut off mid-sentence
- ⚠ No previous postings available to assess hiring pattern or role stability
- ⚠ Reporting line is to 'Head of Technical Readiness' rather than a C-suite executive, which may limit strategic influence
- ✓ OpenAI is the most prominent AI company globally — exceptional brand and mission signal
- ✓ Role has clear organizational mandate with three defined sub-teams already in place
- ✓ Strong salary floor at $266K signals genuine seniority and budget commitment
- ✓ Equity inclusion at a pre-IPO, high-valuation company represents significant upside
- ✓ Explicit focus on enterprise scale suggests major GTM investment and growth headcount