AI maturity
building
Head of AI/MLRemote
Lead AI Manager
1&1 · Telecommunications / Digital Services · 📍 Karlsruhe, Frankfurt
1&1 is hiring a hands-on AI lead to own and scale AI-driven solutions across the full customer journey in their existing customer base, signaling a push to operationalize AI for retention and upsell.
Company stage
public
Source
stepstone
Key responsibilities
- Drive practical implementation of AI-supported solutions across the full customer journey in existing customer business
- Further develop and evolve AI initiatives in the Bestandskundengeschäft (existing/retention customer segment)
- Lead AI product and process improvements to enhance customer retention and engagement
Requirements
- Proven experience managing and delivering AI or ML-powered solutions in a commercial context
- Deep understanding of customer journey analytics and CRM-adjacent AI applications
Signals
- ⚠ No salary range disclosed despite salary availability being flagged — transparency gap for senior candidate
- ⚠ Extremely sparse job description makes scope and team structure impossible to assess
- ⚠ No reporting line specified — seniority level and organizational authority unclear
- ✓ 1&1 is a large, established public telco with significant customer base and data assets to leverage for AI
- ✓ Focus on Bestandskundengeschäft (existing customers) signals a commercially critical, revenue-protecting mandate
- ✓ Dual-location flexibility suggests genuine investment in finding the right candidate